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Me, by Jenn

Who Needs a Geek?

Posted on 2008.02.08 at 19:37

Jonathan Andrew Sheen

38 River Road, Lot 3
Pepperell, MA, 01463-1623
Phone (978) 407-7403
E-Mail: jsheen@leviathanstudios.com

Objectives: To broaden my experience and continue to build a career in Information Services and Networking.

Skills:

  • Over ten years of Customer Service and Technical Support experience
  • Knowledge of TCP/IP Network Protocol
  • Well versed in Windows, DOS, and UNIX
  • Working Knowledge of Cisco routers
  • Well versed in HTML and Web Design
  • UNIX Server administration tasks
  • Registering and setting up new domain names
  • Apache Web Server Administration
  • First-rate troubleshooting skills
  • Excellent written and verbal communications skills

Experience:

Technical Support Representative April, 2004 - February, 2008
ProSpeed.Net 71 Spit Brook Road,. Suite 310, Nashua, NH 03060

Provided phone and e-mail technical support to DSL and T11 customers, helping customers configure and install TCP/IP software, e-mail client software, and connectivity equipment such as routers. Troubleshooting connectivity problems, assisting both staff and customers with file management, etc.

Performed system administration tasks on Unix and Windows-based Servers, using web-based "Webmin" interface. This included management of BIND DNS server, Sendmail mail server, Dovecot POP server and others.

Performed testing and troubleshooting of T1 circuits and handled reception of circuit turnovers from Telcos, testing and evaluating T1 servers via an ASC connectivity device.

Performed testing and troubleshooting of DSL circuits through Turnstone connectivity and testing device, and configured DSL connections on Copper Mountain and Paradyne DSLAMs.

Technical Support Representative November, 2003 - April, 2004
Dynamic Network Services, Inc. 1 Sundial Ave. Suite 301, Manchester, NH 03103

Responded by e-mail to technical support queries for a provider of Dynamic DNS Services, usually resolving problems with a single response. Learned the use of the RT ticketing system in the course of these duties.

Community Support Manager April, 2002 - November, 2002
AlphaBreeze Technologies, Inc. 76 Summer Street, Suite 025, Fitchburg, MA, 01420

Manager of Technical Support for small regional Internet Service Provider. Also designed logo and corporate identity materials for that ISP, and created marketing material, including designing advertisements, creating flyers and lobby cards. Negotiated provision of dial-up PoPs for ISP, and usenet news service from outsourcers.

Gained moderate proficiency in Adobe Pagemaker as a result of the marketing work above.

Commercial Operations Specialist June 2001 - September 2001
RCN 313 Boston Post Road West, Marlborough, MA

Contact point for high-speed internet customers, with circuits including ISDN, DSL, Frame Relay, T1 and T3 circuits. This involved troubleshooting, managing trouble ticketing with a variety of telephone companies, and configuration of Cisco, Netopia, Flowpoint, and other routers.

NOC Operator June 1999 - May 2001
RCN 313 Boston Post Road West, Marlborough, MA

Working in Network Operations Center for major East Coast Internet Service Provider.
Responsibilities included using network monitoring tools such as NOCOL, HP Open View, TKINED, NetCool, and others, and configuration of those tools.
Duties also included troubleshooting on routers including those manufactured by Cisco, Proteon, Netopia, and others, as well as Network Access Servers such as Ascend TNT and Livingston PortMaster.
Successfully completed Cisco's "Interconnecting Cisco Network Devices" training course through Global Knowledge corporation, and training from Lucent Corporation on the Ascend Max TNT.

Lead Technical Support Representative September 1998 - May 1999
NET1Plus 119 Massachusetts Avenue, Lunenburg, MA 01462

Led small Internet Service Provider's Technical Support Department, including four Technical Support Representatives.

HTML Programmer March 1998 - September 1998
UltraNet Communications, Inc. 313 Boston Post Road West, Marlborough, MA 01752

Created web sites for commercial customers, including HTML code, CGI Scripting, and graphics manipulation.

Software used included Adobe Photoshop, Paint Shop Pro, Net Objects Fusion, MicroSoft Front Page, and Windows Notepad.

Technical Support Representative March 1996 - March 1998
UltraNet Communications, Inc. 313 Boston Post Road West, Marlborough, MA 01752

Provided phone and e-mail technical support to customers, and assisted in management of UNIX-based system, including adding and removing accounts, helping customers configure and install TCP/IP software, troubleshooting connectivity problems, assisting both staff and customers with file management, etc.

Co-created the UltraNet Technical Support Training Manual, and web guides for a number of connectivity issues, including configuring Windows NT 3.5.1.

Successfully devised and tested a connection strategy for Bentley College's Virtual Private Network, and created documentation for implementation of it in Windows 95.

Technical Support/Assistant Systems Administrator October 1995 - February 1996:
intuitive information, incorporated
iii.net
, an Internet Service Provider

(No address: defunct)

Provided phone and e-mail technical support to customers, and assisted in management of UNIX-based system, including adding and removing accounts, helping customers configure and install TCP/IP software, troubleshooting connectivity problems, assisting both staff and customers with file management, etc.

February 1995 - October 1995:

Various Temporary Assignments, including:

Applix Software Westborough Executive Park, 112 Turnpike Rd., Westborough, MA 01581

Tech Support Call Dispatcher

First Point-of-Contact for technical support department, taking detailed descriptions of problems and routing calls to Support Engineers.
(Two separate assignments, the second by specific request of Director of Tech Support)


References:
Available Upon Request

A Microsoft Word document of this resume is available here.


Comments:


The Hysterical Hystorian
abigail89 at 2008-02-09 01:29 (UTC) (Link)
Oh, dear. Was this a 'screw you and this popsicle stand' sort of parting, or a downsizing?

You can email me if you want: hysterical_hystorian@charter.net

*hands you a stiff, strong one*
Jonathan Andrew Sheen
leviathan0999 at 2008-02-09 02:04 (UTC) (Link)
This was the ever-popular "We're moving the company in a new direction, our network is expanding, out customer-base is expanding, so we need less tech support."

My guess is, "Outsourced to a managed call center." More fool them.

*hands you a stiff, strong one*

No, no, I keep telling you, I'm Mister Boring Het-Guy!
I have an Illudium PU-36 Explosive Space Modulator
simons_flower at 2008-02-09 02:14 (UTC) (Link)
I don't need a geek (at the moment), but I've saved your address :)
Jonathan Andrew Sheen
leviathan0999 at 2008-02-09 02:18 (UTC) (Link)
At your service!
elfwhistletree
elfwhistletree at 2008-02-09 02:24 (UTC) (Link)
Geeks are always required ♥

I'm sorry to hear that you ex-employers are dumb - I hope you find something suitable speedily.

What sort of geographical constraints were you intending?
Jonathan Andrew Sheen
leviathan0999 at 2008-02-09 02:31 (UTC) (Link)
It's good to be needed. Better to be paid.

Thanks for the good wishes!

And yes, it should be said, I'm looking to be employed within thirty miles or so of my home address! Willing to telecommute the world over, though.

You are up way too late or way to early!
elfwhistletree
elfwhistletree at 2008-02-09 02:36 (UTC) (Link)
Way to late - the MIB has a new hack and slash computer game so we are both being separately naughty = you have a point however ;-)
xedra
xedra at 2008-02-09 02:38 (UTC) (Link)
*hugs*

The company I worked for did the same thing to me and the whole office. *grrrrrrrr!*

I wish my resume was that impressive. :)
Jonathan Andrew Sheen
leviathan0999 at 2008-02-09 10:25 (UTC) (Link)
Good thing we've got such a great economy, huh?

You have my sympathies as well.
B00
i_m_b00 at 2008-02-09 02:44 (UTC) (Link)
*hugs*

*gives shot of JD*

God this fucking economy sucks shity asshole right now

*sigh*
welcome to the club
*hugs again*

Edited at 2008-02-09 02:45 am (UTC)
Jonathan Andrew Sheen
leviathan0999 at 2008-02-09 10:27 (UTC) (Link)
*returns hugs*

*returns shot of JD pretty much as soon as it hits my epiglottis*

*Apologizes profusely and tries to help clean you up.*
(Deleted comment)
Jonathan Andrew Sheen
leviathan0999 at 2008-02-09 10:28 (UTC) (Link)
w00t!

I'll have to get canned more often if it gets me topless English girls!
(Deleted comment)
Jonathan Andrew Sheen
leviathan0999 at 2008-02-09 21:51 (UTC) (Link)
Oh, I know just what that needs!
herrbgone
herrbgone at 2008-02-09 03:31 (UTC) (Link)
Geeze. That inhales sharply. I just checked my present source of cash infusion therapy on-line and didn’t find anything in my location. One place that could be interesting, though they don’t list anything right now and it isn’t an ISP, is Mobile Robots. (Just the other side of the tracks from Wal*Mart on 101a.) For what it’s worth here’s their website: http://www.mobilerobots.com/
Jonathan Andrew Sheen
leviathan0999 at 2008-02-09 10:31 (UTC) (Link)
Thanks for teh heads-up! I'll throw 'em a resumé! Couldn't hoit!
nakeefeet
nakeefeet at 2008-02-09 03:55 (UTC) (Link)
Well, hell. Sorry about the downsizing.

*kicks your ex-employers' asses*

Your resume rocks! If my firm were hiring, and we were in the same geographial region, I'd run your resume right to my boss.

*hugs*

Jonathan Andrew Sheen
leviathan0999 at 2008-02-09 10:32 (UTC) (Link)
Ah, would that I had a "Star Trek"-style transporter to commute with!
mrsquizzical
mrsquizzical at 2008-02-09 04:02 (UTC) (Link)
awww shit. really? you never said.

*cuddles*
Jonathan Andrew Sheen
leviathan0999 at 2008-02-09 10:33 (UTC) (Link)
I said as soon as I knew!
hedwig5221
hedwig5221 at 2008-02-09 04:04 (UTC) (Link)
totally sucks...been there and understand...

*sends employment vibes*
Jonathan Andrew Sheen
leviathan0999 at 2008-02-09 10:34 (UTC) (Link)
Thanks for employment vibes. Fortunately, I'm also entitled to Unemployment benefits.
scribhneoir1
scribhneoir1 at 2008-02-09 14:20 (UTC) (Link)
*hugs you*
*glares at ex-employers*

they don't know what they're doing because that is a bloody impressive resume! I'm sending good employment vibes your way and I'm sure you'll get something sorted soon, I'd hire you if I could!
Jonathan Andrew Sheen
leviathan0999 at 2008-02-09 21:52 (UTC) (Link)
Oh, I wanna work for you! Hearing that voice telling me what to do? heaven!
scribhneoir1
scribhneoir1 at 2008-02-09 23:06 (UTC) (Link)
*grins*

the commute may be a bit much in the mornings though...
alissomora at 2008-02-09 15:37 (UTC) (Link)
Damn, that sucks. Sorry, dude. Hope you find something else soon - you're certainly skilled enough.
Jonathan Andrew Sheen
leviathan0999 at 2008-02-09 21:54 (UTC) (Link)
I'm keeping my head up.
Gummo Bergman's "Silent Strawberries"
marginaliana at 2008-02-09 15:38 (UTC) (Link)
Aww, that's too bad. *hugs* Great resume, though - I'm sure you'll find soemthing soon.
Jonathan Andrew Sheen
leviathan0999 at 2008-02-09 21:57 (UTC) (Link)
Well, I've got the resume into a couple of places already, ane of which is less than a mile from my house, and has shown a bit of interest, and one that has a position that looks like a great match for my skill-set, but further away. I guess we'll see!
sarahenany
sarahenany at 2008-02-13 12:17 (UTC) (Link)
"We're moving the company in a new direction, our network is expanding, out customer-base is expanding, so we need less tech support."

HUH?

*gibber*

That's... that's... words fail me.

Send me your address so I can send you a copy of Michael Moore's Downsize This! from Amazon. It's way better than Stupid White Men and speaks very eloquently about the whole issue. I think you may find parts of it pretty cathartic.

*clambers on bandwagon and sends employment vibes from other side of world*

{{{{hug}}}}
Jonathan Andrew Sheen
leviathan0999 at 2008-02-13 12:56 (UTC) (Link)
Send you my address?

*Looks at top of post*

Seriously, thanks for the good thoughts! I can't tell you how much I appreciate that-- Really!
sarahenany
sarahenany at 2008-02-13 12:18 (UTC) (Link)
Oh, and your resume reads like a Starfleet Technical Manual to me... thought you'd like to know...
Jonathan Andrew Sheen
leviathan0999 at 2008-02-13 12:57 (UTC) (Link)
Cap'n! Mah ex-employers canna take it anymore! They're dead in space!
triomakesmehot
triomakesmehot at 2008-02-13 15:04 (UTC) (Link)
Well, that certainly bites! Obviously I'm too far away to be much help with job leads, but you have my good wishes that it's a short search for the perfect match. Perhaps you'll stumble into something that you like better and that pays twice as much, then you can send your "ex" a thank-you card and leave 'em scratching their heads going "huh?".
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